Stay Home if Unwell
Do not come to our location if you have recently travelled, are experiencing any cold or flu symptoms or if you have come into contact with someone who is ill.
Ordering Product for Pick Up
All orders must be placed by email or phone. Our office and trailers are closed to foot traffic in order to protect you and our team members.
A yard associate will be positioned at the entrance to the yard to direct the flow of traffic and ensure all safety policies and procedures are being followed.
We recommend that you place orders ahead of time. We ask for a minimum of 1 hour notice for all pick up orders. This allows the sales department time to process the order and electronically send it to the yard department. The yard department may be able to prepare the order which will reduce the amount of time you or your worker is on site.
Always be prepared to provide the license plate number and/or model and make of the vehicle that is to complete the pick up.
Paperwork is provided by electronic means only. Please request your electronic copy when placing your order.
All pick up orders and deliveries are contact-free. Team members have been trained to maintain a minimum physical distance of 10 feet from all other individuals.
If visiting our display yard, we ask that you limit the amount of persons and time in the yard and practice physical distancing with anyone they may come in contact with.
Ordering Product for Delivery
All orders must be placed by email or phone. Our office and trailers are closed to foot traffic in order to protect you and our team members.
Paperwork is provided by electronic means only. Please request your electronic copy when placing your order.
All deliveries are curb-side placement. If further placement instruction is given when placing the order, the truck driver will do their best; however, it is always up to the truck driver’s discretion. The truck driver will not ring the doorbell or knock on the door.
All deliveries are contact-free. We ask all individuals at a delivery site (i.e. trade customer, homeowner, etc.) to remain in the backyard or inside the home while the truck driver completes the delivery. If communication with a truck driver is required, it will be completed by phone only.
Truck drivers have been trained to maintain a minimum physical distance of 10 feet from all other individuals and to return to their truck should an individual approach.
Payment
Payments are accepted over the phone by credit card only. We cannot accept cash or debit payments at this time to limit the need for physical contact.
We encourage any customers who do not own a credit card to use prepaid credit cards (typically available at gas stations, grocery stores, pharmacies, etc.).
You are welcome to request to place a credit card on file (pre-authorized for future use).
All terms customers who want to continue payment of accounts using cheques, must place the cheque in the small black mailbox located on the North side of the lower gate at the entranceway.
For payment concerns or questions, please contact Accounts Manager, Troy Berezowski at 905-655-0601 ext. 303 or troy@arntstopsoil.com.
Returns of Product
For the safety of all, we have temporarily suspended all product returns. We will extend the return period once the COVID-19 situation is normalized.
- We are currently allowing skids to be returned on-site.
Once normalized, return of products can be returned within 90 days with proof of purchase. Returns are subject to a 25% restocking fee. Some exceptions may apply.
Clean Fill & Concrete Disposals
For all clean fill and concrete disposals, please proceed to our location and park in the main parking lot. Once parked, call the office at 905-655-0601.
Remain in the vehicle at all times. An operator will assess the amount and type of disposal. The operator will contact the office. Please remain on the phone on hold while an operator inspects the disposal.
Once the operator communicates with the office, you must provide payment over the phone. Following, you can proceed to the main gate.
Product Samples
All product sample orders/requests must be placed by email or phone. Our office and trailers are closed to foot traffic in order to protect you and our team members.
Product samples must be picked up by a trade customer only. We ask that you refrain from having retail customers pick up the samples.
While we are open, this is not business as usual. Our safety measures will continue to evolve. Please check our website for operation updates and for when we are able to resume regular business operations. Continue to connect with us via email, phone and social media outlets. It is important at this time that we collectively continue to follow all safety measures. On behalf of everyone at Arnts The Landscape Supplier Inc. we thank you for your continued understanding and patience during this time.
We understand that fighting COVID-19 is a shared responsibility.
We intend to do our part.
Last Updated April 26, 2020