IMPORTANT INFORMATION REGARDING
COVID-19

The health and safety of our team members, customers and community remains our top priority. Our safety measures will continue to evolve as we navigate through the COVID-19 pandemic.

We want to assure you that, as a business that supplies essential businesses within Ontario, we will remain committed to supplying your needs with a variety of preventative measures in place. We will continue to provide products and services by telephone and contactless delivery.

This is not business as usual.

LETTER TO THE COMMUNITY

WHAT YOU CAN EXPECT IF YOU ARE A(N):

RETAIL CUSTOMER

TRADE CUSTOMER

SUPPLIER

TEAM MEMBER

HOW TO PLACE YOUR ORDER FOR PICKUP OR DELIVERY.

1. BROWSE AND RESEARCH PRODUCTS

Browse our website and download brochures to find the right product for your gardening and landscaping needs.

2. PLACE YOUR ORDER OVER THE PHONE

During Regular Business Hours  (Monday – Friday from 8:00am to 4:00pm)

    • Curbside service – Orders can be taken by email or phone.  We will continue to provide products and services using curbside pick up and contactless delivery.

 

  • Customers can make cash payments by appointment only.
  • The display yard will remain open; however, it will not be staffed.  Customers are to call with any questions. 

 

Outside of Regular Business Hours  (Salt Sales Only!)
  • In store and phone service currently available ** until our entrance drive-thru office is operational **
  • Cash payments are not accepted during these hours.

 

3. CONTACTLESS DELIVERY

Your delivery will be completed using a physical distancing protocol of a minimum of 6 feet. We ask that you remain inside or in your backyard while your delivery is being completed.

4. STAY INFORMED

Visit www.arnts.ca prior to ordering to review our safe-work measures and current business hours!

Frequently Asked Questions (FAQs)

Yes. At this time all products that we have in stock are eligible for curbside pick up. Please contact our call centre to speak with one of our sales associates about inventory and product availability.

If you are ordering essential road salt outside of our regular business hours you may enter the store to complete your purchase while we finalize the installation of our drive thru office. If you are looking to make a purchase Monday – Friday between 8:00am and 4:00pm the store will remain closed to all foot traffic, and orders can only be made over the phone or via email.

During our regular business hours we are only able to accept credit card payments over the phone. If you need to pay by cash or debit, please contact our call centre to inquire about making an appointment for payment and our sales team will do their best to accommodate. Please note that outside of regular business hours, for essential salt sales, we can accept both debit and credit card payment. Cash is not accepted after hours – no exceptions.

After placing your order you will be provided with a 6 or 7 digit invoice number. When you arrive on site, please provide the yard associate with this number. The yard associate will then be able to load the material you purchased.

When you arrive on site you will drive straight down the laneway (pass the parking lot on your left and the 2 trailers on your right). At the edge of the building follow the upper yard signage to turn left. Wait at the stop sign for the next available yard associate who will direct you where to proceed.

Yes, as long as your product has not been picked up we can offer you a full refund on the material. Please note that this does not apply to special order items (i.e. Rymar turf or veneer products), discontinued items or final sale products, all of which are considered final sale at the time of purchase.

Yes, as long as the material is returned in the original packaging and in the same condition as the time of purchase. Certain materials are also subject to our 25% restocking fee. For more information about returning products please review our full returns procedure under the terms and conditions section of our website.

Yes, our yard staff can load your material into your vehicle. We ask that you remain inside your vehicle unless the yard associate instructs you to do otherwise. If you must exit your vehicle please ensure you are remaining a minimum of 6 feet away from all other individuals.